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ASKED AND ANSWERED

You don’t have to climb a mountain to find the answers you seek (though we recommend the Appalachians).  We’ve got ’em right here!  If you still can’t find exactly what you’re looking for, head on over to our contact page and we’ll get back to you within a few business days.

Water Quality

How long do I have until Deer Park® Brand 100% Natural Spring Water goes bad?

Good news here: Unlike eggs, fish and some house guests, water doesn’t technically go bad. That said, we do have a "Best By" date to indicate when it may begin to lose its spring taste. Just look for the letters “BB” (for “Best By”) one inch above or below the label, and depending on where your bottle was made, the date to the right of those letters will tell you when the water might start losing its refreshingly fresh flavor.

Where should I store Deer Park® products?

The short answer: just about anywhere. The slightly longer answer: just about anywhere, but not quite everywhere. Treat our products as you would food products: store them at a moderate temperature in a cool, clean or shaded location and keep away from detergents, cleansers, car supplies and other strong-smelling products or chemicals. Accompaniment to picnics, morning jogs and football games, however, is highly encouraged.

How can I obtain a mineral analysis or your water quality report?

We’ve got all the details in our handy and highly detailed water quality reports. The reports are based on independent testing results from certified labs.

How do you uphold the quality of your bottled water?

It isn’t easy. And that’s a good thing. Sourcing and providing great quality water takes commitment, dedication and, in our case, a 10-step quality control process. We check the quality of our water and packaging to ensure they meet our high standards. For a deeper dive, take a look at our Water Quality Report.

Bottle Quality

Is it safe to drink from plastic bottles? Does your packaging contain BPA?

The FDA and other international health organizations and regulatory agencies have approved the kind of plastic we use as a safe food packaging material. Here at Deer Park, we continually evaluate packaging materials for safety and abide by all FDA regulations. Additionally, all current and available scientific evidence indicates that our bottled water packaging is safe when consumed by its “Best By” date, stored at moderate temperatures and kept away from strong-smelling cleansers and chemicals.

All of our “single-serve” bottles from 8 ounces to 3 liter that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA-free. The FDA classifies PET as safe for human use and has authorized its use for decades. PET itself is an inert substance, meaning it does not react, dissolve or degrade when exposed to water or the environment. It also only generates extremely low traces of PET by-products which evaporate readily or migrate very slowly.

All of our 5-gallon bottles are now made of PET #1 plastic, which is BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. By popular demand, we are planning to transition our 3-gallon bottles to BPA-free plastic bottles in the future.

Is Deer Park® Brand 100% Natural Spring Water safe?

Yes, absolutely. We pride ourselves on producing a safe product that goes through not one, not two, but three levels of safety measures to uphold our high standards of quality:

  • Glacial filtration — The unique characteristics of the geology around some our springs, namely fine sand and gravel aquifers, provide one of the most unique natural water purification systems in the world. Pretty cool, huh?
  • Investment in our sources — We lead the industry in our financial commitment to find, scientifically test, monitor and responsibly manage spring sources and their surrounding watersheds. It’s all part of being a conscientious steward of our spring sources and the land that surrounds them.
  • A state-of-the-art, multiple-barrier approach to quality — From source to bottle we use precise filtration and sanitation methods in all of our bottling lines. Our testing standards must meet or exceed those set by the FDA and the U.S. Environmental Protection Agency. Our technicians test the product 250 times annually, first when it’s drawn at the source, then when it arrives at the plant and during the bottling process and before it is shipped to market. Consumers have further assurance through the use of tamper-evident packaging. Yes, it’s a lot of work, but for clean, crisp refreshing water? It’s totally worth it.

Are your bottles recyclable?

They sure are — and we hope you do recycle them! All of our single-serve bottles, from the 8 ounce to the 2.5 gallon sizes, are recyclable.* Our 3-gallon and 5-gallon bottles are returned to us, washed, sanitized and refilled by us about 20 times (that’s right — 20 times) before they too are recycled. To be a part of the cycle (and a good citizen of the Earth), visit earth911 and see how and where to recycle our bottles in your community.
*Excludes label and cap.

Sourcing Our Springs

Where does your water come from?

Deer Park® Brand Natural Spring Water comes from some of the most beautiful parts of our country. We source our water from 13 natural springs across four states. Each one is carefully selected based on geologic formation, mineral composition, quality and taste, then regularly monitored and sustainably managed, so that every sip is full of the Deer Park taste we all enjoy. To get an in-depth look at our story, learn more about our spring sources here.

The spring sources for our Deer Park® Brand Sparkling Water are listed on the bottle labels.

Is bottled water regulated?

Are there fish in Chesapeake Bay? The answer to both questions is yes! Bottled water is regulated — and regularly. The FDA’s regulations for bottled water are equally as strict as the EPA’s regulations for tap water, if not more. We test our water up to 60 times more often than most municipal water and each bottling line 250 times annually. To some, that might sound like a lot, but that’s the way we do things around here: going above and beyond the norm for great tasting water.

What about bottled spring water for people who don’t live in this region?

We don’t bottle Deer Park Brand 100% Natural Spring Water outside of this beautiful region of ours (local distribution is a big part of who we are). So grab a bottle or two next time you’re passing through!

Donations, Discounts, and Delivery

Can I request a sponsorship or donation?

You certainly can. Send your sponsorship or donation request here. We consider requests very carefully, and as a rule, we’re only able to consider proposals 45 days in advance of your opportunity. If it’s submitted within the time frame, we’ll look it over and respond to your request within 45 days. Please note that we receive hundreds of applications for support each year and are unable to fund every request.

Where can I find deals on your products?

We do offer deals from time to time to get our water to more customers in need of refreshment. So be on the lookout — check your local circulars or visit store shelves.

Can I have Deer Park® Brand Water delivered to my home?

Absolutely — if you’re in our delivery area! We look forward to stopping by. Just head to ReadyRefresh — our very convenient delivery service — or give us a call at: 800-274-5282 to see if you’re in our delivery area. Water you waiting for? (Sorry.) Reach out to us today.

What’s your favorite football team around here?

Okay, okay. Technically this question has nothing to do with donations, discounts or delivery, but we thought we’d throw it in anyway just for kicks (Get it?). The answer is: all of them! We love cheering for all teams around these parts.